Portfolio Manager - Toowoomba

Our Disability SIL Home services empower people with disability to live independently by offering flexible living arrangements and tailoring supports to meet the needs of each customer and their family or carers, in alignment with their NDIS plan and personal goals.

As the Portfolio Manager based in Toowoomba region,your purpose is to lead and support Independent Living services based on each customer’s plan and needs across a 24/7 operating environment. You will foster a person-centred team culture where employees are equipped to identify and resolve issues within their delegation, ensuring that personalised planning translates into meaningful action. At the same time, you will maintain a sustainable, customer-centred and commercially sound service delivery experience across the home portfolio in Toowoomba.

Key Responsibilities:

• Advocate for the implementation and ongoing application of Human Rights for people with disability
• Ensure consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure
• Support direct reports in the resolution of escalations and concerns from families/carers/advocates for customers
• Manage end-to-end staff performance management activities, supported by Home Site supervisors, including performance reviews, KPI implementation and escalation of ongoing performance issues.
• Recruit, develop and retain a qualified workforce within the Portfolio to ensure teams are committed to person-centric supports, social inclusion, and establishing a professional relationship with individuals.
• Manage a team of 5 direct reports across 8 SIL Home services in Toowoomba.

What you will bring to the role:

• Bachelor’s degree qualification in Human Services or a related field
• Financial management skills including general finance and budgeting, profit and loss, balance sheet and cash-flow management.
• Proven operational performance management skills in alignment with divisional performance targets and KPIs.
• Experience within the Disability Sector. Experience within Home services support for disabled customers. Experience managing complex multi-site operational portfolios within a related field. Experience working in a fast paced, customer service industry, where the customer is at the heart of the business.
• Hold or be willing to obtain a Working with Children Check (Blue Card), NDIS Worker Screening Check (Yellow Card), National Criminal History Check (Fit2Work), and an open Driver's License with comprehensive insurance on your vehicle.

At Endeavour we offer a range of employee benefits including:

• We are a value driven organisation dedicated to making a real difference to people living with a disability.
• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $ 2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• Encouraged and supported ongoing professional development and diverse career opportunities.
• An Employee Assistance Program - a free and confidential counselling service available to all staff and immediate family members.
• Corporate Health Insurance plans and discounts with our corporate partners.
• Paid parental leave.

About Endeavour:

At Endeavour Foundation we have been committed to helping people with disabilities for over 75 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. Our team embodies our purpose daily, embracing diverse ideas and perspectives that enrich our culture.

We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible today!